Shipping Policy

SHIPPING POLICY AND HOW WE SHIP:

We use UPS and Canada Post as our primary parcel delivery service providers within North America. All orders are shipped by Ground service unless another service is selected or required due to the ship-to address. We may use a different carrier at our discretion so long as the estimated delivery time is not impacted. UPS requires a physical street address to ship and do not deliver to P.O. Box. Canada Post will be used by default to PO Box addresses and may result in longer shipping times. Saturday, Sunday and Holidays are not included in estimated delivery times. All orders will ship within 2 business days from the date of payment unless back ordered, special order or noted otherwise. Items on back order at our Ontario warehouse may be shipped from our International warehouse at our discretion to ensure a timely order fulfillment. 

Ground Delivery - Freight costs are based on weight or dimensional weight, whichever is greater, and final shipment destination. Delivery time within the Continental U.S.A. and Canada is from 3 to 7 business days depending on the distance of the shipment destination from the warehouse in which the package shipped from.

International orders may be shipped via 3 shipping carriers; UPS, DHL, or FedEx. All shipments must be made to a physical address. Orders placed without a physical address will be held for up to 15 business days. If we are unable to contact you, a refund will be made and your order will be cancelled. For international customers, we will not be held responsible for any duties or taxes that may be charged upon customs import. Any shipments that have been denied or sent back to us will either incur a 20% restocking fee, or the customer will be responsible for any further shipping charges to have the package shipped out again. International orders will ship within 5-7 business days from the date of payment unless noted otherwise. 

International Delivery - Freight costs are based on weight or dimensional weight, whichever is greater, and final shipment destination. Delivery time can range from 10-15 business days depending on distance from the warehouse that shipped the order. In special cases, some orders may take up to 21 business days before being delivered.

Upon receiving your package, please make always open and check the parts immediately. If you are not 100% satisfied with a part, you can return the part within 180 days for full refund, exchange for another part, or if after 180 days the part may be returned for a store credit. Any product sent back to us must be in the original packaging and in the same condition you received it in.