OUR RETURN POLICY, DAMAGE CLAIM AND WARRANTY INFORMATION:
Upon receiving your package, please make always open and check the parts immediately. If you are not 100% satisfied with a part, you can return the part within 180 days for full refund, exchange for the same part, or if after 180 days the part may be returned for a store credit. Any product sent back to us must be in the original packaging and in the same condition you received it in.
Should you need to return a part for refund, exchange or credit, please contact our service department for a Return Merchandise Authorization (RMA) number. Customers are responsible for freight on all returned items. All returns must be pre-paid by the customer.
Packages that are REFUSED will not be refunded until the items have returned to our location in satisfactory condition. It is up to the customer to follow up with the shipping company to ensure the package arrives back to us. Refunds will NOT be issued if package is not returned.
Any returned items that are received damaged or used/installed may be subject to a 20-50% re-stocking fee depending on severity.
Returns require a RMA number and returns without an RMA number will not be accepted by PG Classic. Special Order items are not returnable. Parts or items that have been modified in anyway, shape or form, are not returnable. Most installation problems can be solved with a phone call to us, or by sending an email to: parts@pgclassic.com